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Warranty from Floor Depot(Not total applied for some clearance product) Contact us for details

What is guaranteed by Floor Depot?

25-Year Residential Limited warranty

The manufacturer warrants to the original purchaser that the engineered hardwood surface will not wear through under normal residential conditions, for a period of 25 years from the date of purchase. Gloss reduction and scratches caused by regular traffic are not considered “wear through” and are not covered by this warranty. The warranty becomes effective on

the date of purchase.

Life time Structural integrity warranty

The manufacturer warrants its product in its original manufactured condition to be free from defects in material and workmanship, including dimension, lamination and assembly and warrants that for the period of whole lifetime from the date of purchase it will not buckle, warp, twist or separate due to glue failure under normal household conditions. A normal household condition refers to common activities associated with residential use and maintained in accordance with Floor Depot’s Engineered Hardwood Flooring Care and Maintenance Guide.

What is not covered by Floor Depot?

Wood being a natural product will continue to expand and contract during normal seasonal temperature and humidity changes. The product, when properly installed, may experience slight expansion, contraction and separation between boards, which is normal. If minor separation does occur, it is not covered by this warranty. Expansion gaps should be installed as required. Wood Flooring may naturally experience minor checking (cracks). This is more common in environments that are excessively dry or excessively humid or prone to dramatic variations in humidity. This is not covered by this warranty.

Color variations can occur between batches of the same species. Color and appearance can also be affected by exposure to ultraviolet light and oxygen. Fading and discoloration from heat and sunlight is not covered by this warranty.

The manufacturer’s warranty does not cover the following:

1.Indentations, scratches, damage caused by negligence or accident, water ingress, insects, animals, high-heeled or

spiked shoes, urine and high traffic areas.

2.Failure to follow the manufacturer’s written engineered hardwood floor installation instructions, including protecting the

floor from subfloor moisture.

3.Exposure to excessive heat, sunlight or improper humidity in the environment.

4.Improper maintenance, insufficient protection or misuse.

5.Where subfloor heating is used.

6.Improper alterations to the original manufactured product. Alterations or repairs to the manufacturer’s original product

will void all warranties.

7.Changes in color or appearance due to full or partial exposure to sunlight, weather, ageing or refinishing.

8.Failure due to structural changes in the subfloor, settling of the building or an uneven subfloor that has not been adequately

leveled (+/- 3mm over 1000mm).


* The Floor Depot warranty is in addition to other rights and remedies of the consumer under a law in relation to the goods or services to which the warranty relates.

* Floor Depot products come with guarantees that cannot be excluded under the Australian Consumer Law.

* You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage.

* You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to major failure.

* All expenses related to warranty claims are the responsibility of the consumer making the warranty claim.

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